FAQs
Frequently Asked Questions
Do you ship internationally?
Yes! We ship worldwide so customers everywhere can enjoy our unique handmade products.
How much is shipping?
We currently offer FREE shipping on all orders for a limited time.
How long will it take to receive my order?
Orders typically arrive within 3–12 business days depending on your location. Processing times may vary slightly during busy periods.
How can I check the status of my order?
You can track your order anytime by visiting our Track Your Order page and entering your order details.
What forms of payment do you accept?
We accept all major payment methods, including:
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Visa
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Mastercard
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American Express
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PayPal
My item arrived damaged. What should I do?
We’re sorry to hear that! Please contact us within 48 hours of receiving your order at zenvy1info@gmail.com.
Please include:
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Your order number
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Photos of the damaged item
Our support team will resolve the issue as quickly as possible.
I received the wrong item. What should I do?
If you received the wrong product, please contact us within 48 hours at zenvy1info@gmail.com.
Be sure to include:
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Your order number
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A photo of the item you received
We’ll fix the issue right away.